Delete your Wasla account

You can request deletion of your Wasla account and associated personal data at any time. This page explains how to request deletion, what happens next, and what data is removed.

1. How to request deletion

Account deletion is handled by our support team. You can request it in either of these ways:

1. Sign in and open Profile, then choose Request account deletion (if shown), or
2. Email support@zerophia.com from the email address registered on your Wasla account. Use the subject line Wasla account deletion request and confirm that you want your account and personal data deleted.

You may also write privacy@zerophia.com. We may ask you to verify your identity before processing the request.

2. What happens after you request deletion

• We verify the request (usually by confirming ownership of the account email).
• We aim to complete deletion or anonymisation within one month (extendable as GDPR allows for complex requests).
• Hosts should cancel any active Stripe organizer subscription first (via the billing portal) so charges stop; we can help if needed.
• Communities or events you own may be archived, anonymised, or reassigned so public listings do not keep your personal profile.

3. What data is deleted

When deletion is processed, we remove or anonymise account-linked personal data from our active systems, including display name, email, password hash, profile bio/avatar, community memberships tied to you, and booking records that identify you — except where we must keep limited records.

We may retain limited data where legally required (for example invoices, tax/VAT records, fraud prevention, or DSA notice records) or where another lawful basis applies. Server/security logs are retained for a limited operational period. See our Privacy Policy for full details.

4. Data deletion without closing your account

For other privacy requests (access, rectification, or erasure of specific data while keeping an account), email privacy@zerophia.com or support@zerophia.com. We describe your GDPR rights in the Privacy Policy.

5. Questions

Contact support@zerophia.com or privacy@zerophia.com. Wasla is operated by Zerophia. See also our Privacy Policy and Terms of Service.